Brastel: Total Communications Brastel Co., Ltd. is a Tokyo-based telecommunications company established in 1996 that provides international calling services to 240 countries and territories around the world at economical 24h flat rates—attending both the foreign community in Japan and Japanese nationals with friends and family abroad. The company is the only one to offer native speaker customer service in over 15 languages. Diverse cultural skills and specialized training enable Brastel's staff to provide the highest level of service to its customers in Japan. Brastel is also one of the first to implement a customized CRM technology to effectively develop customer profiles and follow-up on their specific needs. This entrepreneurial spirit was central to the launching of Brastel Smart Phonecard, the first rechargeable international prepaid card in the world that allowed customers to instantly add more credits to their cards at 42,000 convenience stores throughout Japan. Customer's opinion "Brastel is a very reliable company and has a very respectful service. During all these years I’ve never had problems of bad connections, sound or calls not completed. I feel safe to have a password to use the card when I call—and I like the rates, because they are cheap.” Corazon Fujii Filipina, Imported goods shop owner Brastel user since 2001 "User-friendly website, easy to dial, attentive customer service, balance announcement. Brastel is very efficient and always keeps me updated about new services with voice messages.” Viktoria Shpakovskaya Russian, Ph.D. in Social Linguistics Brastel user since 1999 “First of all the rates are cheap and the quality of the lines are high. The assistance the Sri Lankan staff provides me has been very helpful. As I am a racer, my life is often very eventful. Since I have been using Brastel for a long time, the company has been involved in all my celebrations. I contact my sponsors and the people I work with in various countries throughout Asia with Brastel, and also use the company to give them and my family the good news of my victories. Another good thing about using Brastel is the International Call Forwarding service, way cheaper than my mobile's global roaming service. Brastel is as good as national providers like NTT or KDDI. Actually, I think it offers better additional services than those companies.” Dilantha Malagamuwa Sri Lankan, Professional Racecar Driver Brastel user since 1999