Updated: 2021/05/10
| Issuer name and address: | Brastel Co., Ltd. 2-6-2 Yokoami, Sumida-ku, Tokyo |
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| Contact information for inquiries and complaints: | Customer service: Free dial: 0120-659-530 (press 4#) From mobiles: 050-6860-1004 Business hours: Mon.-Fri. 9:30 to 18:30 / Sat. 18:30 to 18:00 / Closed on Sundays and national holidays. |
| Accepted amounts and way of payments: | Payment with Smart Pit: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen. Payment with coupons: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen (except special Brastel cards) Payment with credit card: any amount from 500 yen to 10,000 yen. Payment with PayPal: any amount from 500 yen to 10,000 yen. Payments at authorized recharging points: any amount of 10 yen unit from 500 yen to 29,990 yen. Payment with My Payment: any amount from 2,000 yen to 29,999 yen. |
| Expiration: | One year from the last usage date (the last usage date is the date of last paid call/paid transaction). |
| Usage area: | Regions that can be accessed by our designated access numbers. |
| Unused balance check method: | By checking “My Account” online or by inquiring with the customer service center. |
| Important notes: | The Company shall not be responsible for loss of the card, leakage of access codes etc. in the case of the card being used by a third party. Please do not damage the card or bend it. Any amount paid is non-refundable. Please check each service page for notes on using the service. |
| Issuance of Security Deposit: | According to the Fund Settlement Act, it is obligatory to protect assets of the holders of prepaid payment instruments (such as Brastel card), by issuing the security deposit for at least half of the unused balance of all prepaid payment instruments twice a year: on March 31 and on September 30. In case of unexpected circumstances, based on the Article 31 of the Fund Settlement Act, the holders of the prepaid cards can receive payment in advance of other creditors from the security deposit that has been maintained by the Company. |
| Security Deposit Maintenance Method and Contract Party: | Based on Article 14, Paragraph 1 of the Fund Settlement Act, the Company maintains the issuance of a security deposit by concluding an issuance of the security deposit contract with Mizuho Bank, Ltd. |
| Compensation policy for fraudulent transactions: | ・Specific situations where damage may occur: When the card or access code is obtained by another person and the balance is used. ・Presence / absence of damage compensation: Brastel will compensate for the damage caused to a customer who has been a victim of fraudulent use of his Brastel prepaid card. The compensation will occur if it is not due to the customer's gross negligence or negligence and if a request to any of our customer centers is made within 30 days from the fraud occurrence. However, if the customer receives compensation for the loss from a third party other than Brastel, we will compensate the balance after deducting the received by the customer amount of the compensation for the damage caused to the customer. The cases that are considered as "gross negligence" or "negligence" are not covered by the damage compensation policy and are as follows: ・If a customer gives the card or access code to another person. ・If the card or access code is left where it can be seen by others or stolen by a third party. ・If a customer keeps a memo of the card and access code together. ・When it is recognized that there is a similar breach of duty of care as above. ・Compensation procedure details: Please contact our customer service within 30 days from the fraud occurrence. ・Customer Service contact information: Customer service in English Free Dial: / from mobile phones: ・Criteria for publishing information about fraudulent transactions: When it is necessary to prevent the spread of damage in the event of a fraudulent transaction or when such is about to happen, or when it determines that it is beneficial to avoid the occurrence of similar cases. Or, if it is recognized that there is a large social impact in terms of the amount of damage or the number of cases, Brastel will promptly announce all the necessary information. |