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Terms and Conditions

Please read and agree with the following Terms and Conditions and Privacy Policy.

Terms of Use
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Terms of Service

Created: 2010/12
Updated: 2022/12/22

Brastel Co., Ltd. (hereinafter, the “Company”) hereby stipulates the following Terms of Service described on our websites, in brochures, and in other such marketing materials (hereinafter, “Websites”, etc.) to the Customer.
The following terms and conditions may be revised without prior notice. If revised, the revised terms and conditions will apply.
If there is any discrepancy between the following terms and conditions and those described on the Websites, etc., the terms and conditions described on the Websites, etc. for each service will take precedence.

Definition

  1. The company’s services (hereinafter, the “Services”) mean all the telecommunication services, including video and voice calls made available through telephone lines or the internet, and other associated services provided by the Company.
  2. The “Customer,” the “user,” “they,” or “their” mean the person or entity using the Services.
  3. The “Brastel Account” is a virtual account created by setting a PIN of the Customer’s choice.
  4. The Company offers two types of calling cards: a rechargeable card (The Brastel Card) and a non-rechargeable card (The Brastel Prepaid Card).
    1. The Brastel Card service (hereinafter, “Brastel Card”) is a rechargeable telephony service provided by the Company through the use of a Company-issued calling card, containing a “card number,” an “access code” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of one of the following access numbers: a specific “0091” toll-free telephone number, a “0120” free dial telephone number or a paid access “Free Less” number provided by the Company for access to the calling card service.
    2. The Brastel Prepaid Card service (hereinafter, “Brastel Prepaid Card”) is a non-rechargeable telephony service provided by the Company through the use of a Company-issued calling card with a face value, containing a “card number,” an “access code,” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of a specific “0120” free dial telephone number provided by the Company for access to the calling card service.

Provision of Services

  1. The Company will provide the Services, and the Customer may access and use the Services, in accordance with these Terms of Use. If the Customer is a minor, they must obtain the consent of their parent or guardian before using the Services.
  2. In order to use the Services, the Customer must have a Brastel Card or must create a virtual account (hereinafter, the “Brastel Account”). The customer may provide their name, contact information and other personal information to the Company through the registration process governed by the Privacy Policy.
  3. The Company offers no guarantee to the availability of the Services, as such availability depends on telephone lines and/or internet usage circumstances, or to matters outside the scope of the Company’s responsibility.
  4. To protect the Customer and for service maintenance, the Company prohibits the use of all unfair practices when using the Services.

Registration of Telephone Number

When the Customer registers their telephone number with a Brastel Card or Brastel Account, they will no longer need to enter an access code. Therefore, anyone making a telephone call on the Customer’s telephone (the device to which the registered number corresponds) will automatically bypass the step of entering an access code.
Therefore, the Company recommends that, when the Customer uses a shared or public telephone (such as a telephone in a dormitory or any place where multiple persons share a telephone line), the Customer should not register the number of such telephone.
It is not necessary for the Customer’s contact telephone number to match the telephone number that is registered to the Customer’s Brastel Card, Brastel Account, or Postpaid account.
If the registered telephone number is changed or canceled, the originally registered number must be changed or deleted by the Customer. Please note that if the Customer fails to change or delete their registration details, a third party may use the Customer’s Brastel Card or Brastel Account without permission.

Control of Access Code

The Customer must control their access code at their own responsibility to prevent a third party from using it. Even if a third party uses the Customer’s access code without their consent, the Company will not be responsible for such use. Please note that the Company will not, under any circumstances, reimburse call fees for completed calls. In addition, the Company will not be responsible for any loss of a Brastel Card or Brastel Account or any divulgation of an access code.

Use of softphones

  1. The Company offers no guarantee, whether expressed or implied, as to the merchantability, fitness for a particular purpose, timeliness, accuracy, currency, legality, etc. of softphones.
  2. The Company will not be responsible for any loss incurred by the Customer or claim made by a third party that is, whether directly or indirectly, caused by or related to the use or the inability to use a softphone.

Identification

The Company is entitled at any time to ask the Customer for identification (such as a copy of identification documents and/or a valid passport) or certificate of residence (such as bank statement and/or most recent public utility bill).
If the Customer does not submit such identification documents designated by the Company, the Company will refuse the use of the Services.

Payment

  1. The Company will not reimburse the Customer for any balance on a Brastel Card or Brastel Account for any reason. The Customer may terminate the services of Brastel Card or Brastel Account if they do not use an access code. Please note that if any balance remains on the Brastel Card or Brastel Account upon termination of use, the Company will not reimburse the customer for the balance.
  2. For the purpose of avoiding any wrong payment, when the Customer pays the fees using the payment form, the Customer should check beforehand that the card number indicated on the Brastel Card and the card number indicated on the coupon correspond with each other. Next, the Customer should detach the payment coupon with a face value equivalent to the amount that the Customer would like to pay and bring the detached coupon to a convenience store.
    If the Customer uses the Smart Pit payment system, they should check that the card that the Customer has brought to a convenience store is the card that the Customer would like to use. If the Customer would like to print out an application ticket using Loppi at Lawson or Ministop or FamiPort at FamilyMart, they should check that the Smart Pit number is correctly entered. The Company will not inform the Customer of the Smart Pit number, so the Customer should check the description on the card.
  3. When the Customer pays with the My Payment barcode, they should note that the barcode expires after midnight. They should not print or save the barcode screen for later use. They should not reuse the barcode for multiple payments. Otherwise, the convenience store might accept payments, but only the first one will be reflected in the Customer’s balance. They should also note that the barcode scanner in the store may not read the barcode properly if the screen has scratches on it or has a protection film. The barcode scanner may also not work properly if the screen is not bright enough. In this case, they should increase the brightness of the screen before showing it to the cashier.
  4. If the Customer uses a credit card payment, personal information, such as the Customer’s name and internet usage environment, collected from the Customer will be passed to their card issuer for the purpose of detecting and preventing fraudulent use. In addition, if the card issuing company used by the Customer is located in a foreign country, such information may be transferred to the country to which the issuing company belongs.
  5. If the Customer applies for the postpaid billing service, all fees will be payable in arrears. The Customer will be required to pay at their own responsibility the fees for all calls using a Brastel account. If the Customer wishes to terminate Brastel’s billing service, the Customer will be required to notify the Company at least 15 days prior to the desired date of termination. Amounts charged on or before the termination date will be invoiced within one week after the access code of the Customer’s billing account becomes non-operational and the Company will send an invoice to the Customer’s mailing address.

Expiration Date

The Brastel Card or Brastel Account (rechargeable) expiration date will be one year from the last payment day or last day of use and the Brastel Prepaid Card (not rechargeable) expiration date will be 1 (one) year or 180 days from the first date of use. The expiration date is written on the back of the card.
Please note that if the Brastel Card or Brastel Account expires the access code will be canceled and the remaining balance will not be refunded.

Call Fees

For the Brastel Card or Brastel Account (rechargeable) a call fee will be charged:
- every 6 seconds for all international calls;
- every 1 minute for domestic calls to a mobile phone;
- every 3 minutes for domestic calls to a landline.
For the Brastel prepaid card (not rechargeable) a call fee will be charged every 1 minute.
If the Customer uses Brastel’s 0091-20 prefix or a 0120 Free Dial number from Japan, no domestic call fee will be separately charged on the originator telephone. A domestic call fee will be separately charged when dialing a Free Less access number. If the Customer dials a foreign toll-free number, a fee may be charged. The list of charges may be revised without prior notice.

Suspension of Use

If any of the following events occur, the Company may suspend the Customer’s use of the Services (including Brastel Card/Account), without giving any notice or demand:

  1. If the Customer fraudulently uses the Services;
  2. If the Customer disrupts the Services operated by the Company;
  3. If the Company determines that the Customer is implicated in any fraudulent action;
  4. If the Company determines that the Customer has committed or attempted fraud against the Company, illicit payment (use of stolen credit card, chargeback fraud, and such), money laundering and prohibited transactions such as account trafficking;
  5. If the Customer violates any terms of use prescribed by the Company; or
  6. If the Company otherwise finds that the Customer is inappropriate as a user of the Services.
    1. In any of the cases described in the preceding articles, the Company will permanently stop the Customer from using the service and the Customer shall forfeit any remaining balance.
    2. The Company reserves the right to share information of wrongdoing with other organizations.

Temporary Suspension of Services

If any of the following events occur, the Company may suspend the Services, either in whole or in part, without prior notice. The Company will not assume any responsibility for any disadvantage or damage suffered by the Customer or a third party due to such suspension.

  1. When maintenance, inspection, and/or update of devices or systems for the operation of websites or provision of the Services are periodically or emergently performed;
  2. When it is difficult to provide the Services due to war, act of terrorism, riot, commotion, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other event of force majeure; or
  3. When it is otherwise necessary for the Company to temporarily suspend or discontinue the Services due to an operational or technical reason, or when the Company determines that it becomes difficult to provide the Services due to unforeseen circumstances.

Compensation for Damages

If the Customer or any third party suffers damages due to any provision, delay, change, interruption, temporary suspension, or discontinuation of the Services or other events occurred in relation to the Services, the Company shall not be responsible for such damages, except for the cases where the Company knowingly or through gross negligence causes such damages. In the event that the Company is liable for damages related to the Services, the Company's liability shall be limited to direct and ordinary damages.
　If the Customer causes damages to any third party when using the Services, the Customer will resolve any resulting dispute at its own liabilities and expenses and will not cause any damage to the Company.

Addition, Change and Deletion of Services Contents

The Company may at any time add, change, or delete contents of the Services. The Company will not be responsible for any damage suffered by the Customer due to such addition, change, or deletion.

Governing Law

The Services will be governed by the laws of Japan.

Jurisdiction

Any litigation in connection with use of the Services will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

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Privacy Policy
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Privacy Policy

Established: June 1st 2017
Updated: August 15th 2022
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning protection of personal rights and personal information with full awareness of the social mission regarding protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, declaring to strive as one for continuous improvement.

  1. The personal information will be attained, used, and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management, and will not be used beyond the specified scope (non-purpose use). The Company will also take measures to prevent non-purpose use.
  2. The Company will comply with the laws related to personal information protection, and guidelines established by the national government, and other norms.
  3. The company will respond to complaints and consultations concerning the handling of personal information promptly and sincerely and take measures appropriately.
  4. In response to any environmental change, the Company will continuously review and improve the personal information protection management system in a timely and appropriate manner.
  5. The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business so as to attain rational safety measures to prevent risks such as leakage, loss and damage of personal information. Also, in case of emergency, the Company will take corrective action promptly.

This policy will be distributed to all employees for dissemination and posted on the Company’s website, pamphlets, and other media for anyone to obtain at any time.

【Customer Service Center】

The Company will address inquiries regarding personal information via the Customer Service Center.

Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.

Official Announcement on Personal Information

Handling of personal information

  1. Purpose of use of personal information handled by the Company
    1. The purpose of use of personal information obtained in writing (including the information from websites and electronic mails) provided directly by the customer.

      The Company will clarify in writing prior to acquisition.

    2. The purpose of use of personal information obtained through the use of the My 050 app.

      The user's contact list is stored locally in the app and it is not shared externally. Only when a call is placed, the contact's phone number is transmitted as a dialed number to our servers for the purpose of completing the call and managing usage history.

    3. The purpose of use of personal information obtained by means other than the above
      Category Purpose of use
      Customer’s personal information
      • To manage usage history
      • To respond to customer inquiries
      Customer’s voice information
      during customer support
      • To improve customer support
      Information of client agent
      • To review the order content (communication record etc.)
      Personal information provided by the Customer
      upon being entrusted with business
      • To appropriately execute the entrusted business

Note concerning personal information subject to disclosure

This document describes the procedures by which Brastel Co., Ltd. complies with the following response for requests from Customers or their representatives concerning the Customer’s personal information: request for notification, disclosure, correction, addition, deletion, and cessation or cessation of disclosing to third parties (hereinafter referred to as the “Requests for Disclosure”).

  1. Name of Company

    Brastel Co., Ltd.

  2. Personal information protection manager

    Manager: Jun Aki
    Department: Management Department
    Contact: e-mail: privacy@brastel.co.jp

  3. The purpose of use of all personal information subject to disclosure
    Category Purpose of use
    Customer’s personal information
    • To support customers
    • To manage usage history
    • To provide guidance information about the Company’s services
    • To respond to customers' inquiries
    Information of client agent
    • To review the order content (communication record etc.)
    Employee information
    • To perform employee personnel management, work management, health management, and security management
    Personal information relating to job applicants
    • To contact job applicants and to perform the Company’s recruiting management
    Specific personal information
    • Usage pursuant to the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures
  4. Contact information for inquiries and complaints regarding the handling of personal information subject to disclosure

    Brastel Co., Ltd. Customer Service Center regarding personal information:
    2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
    e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
    *Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.

  5. Authorized personal information protection organization

    Name of an authorized personal information protection organization:
    Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
    Contact point for resolution of complaints:
    Personal Information Protection Consultation Service Office
    Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
    Phone number 03-5860-7565 / 0120-700-779

    The above-mentioned contact information is not to be used for inquiries regarding the company's products and/or services.

  6. Procedures upon receiving the request for disclosure of personal information subject to disclosure
    1. Requests for disclosure

      Please contact the above Customer Service Center for a disclosure request.

    2. Procedures concerning requests for disclosure etc.
      1. Upon receipt of the request, the Company’s prescribed request form “Request for Disclosure of Personal Information Subject to Disclosure” will be sent by post.
      2. Please mail to the contact address above the completed request form, together with the required identity verification documents of the representative (in the cases where the request was made by the representative) and postal money order (for purpose of use and disclosure requests).
      3. Upon receipt of the above request, in order to verify the identity of the person requested disclosure, a Company representative will contact and confirm at least two items (e.g. telephone number and date of birth) among the registered personal information.
      4. In principle, the response will be made in writing (by sealed letter mail), directly to the person to whom the personal data refers.
    3. Documents to confirm that the person requesting is the representative if he/she is requesting on behalf of the person to whom the personal data refers

      If the person requesting disclosure is the representative, please enclose documents to prove his/her identity and that he/she is the representative. Permanent domicile information in each document shall be limited to the administrative division of Japan and please black out the rest. Please prepare documents without Individual numbers or cover the digits with the black inc.

      1. Documents required for proving that the person requesting is the representative

        If the representative has been entrusted by the person to whom the personal data refers

        Power of attorney from the person to whom the personal data refers (original copy)

        If the representative is a legal guardian of a minor (a copy of one of the following)

        Family register
        Resident card (with a description of family relationship)
        Other public documents that can confirm the right of legal representation

        If the representative is a legal guardian of an adult ward (a copy of one of the following)

        Certificate of registered matters regarding guardianship etc.
        Other public documents that can confirm the right of legal representation authority

      2. Documents required to identity verification of the representative

        Driver’s license
        Passport
        Health insurance card
        Resident card
        Basic resident register card

    4. Commission fee for purpose of use and disclosure requests

      1000 yen per one request
      (Postal order shall be enclosed with the request.)

Privacy Policy (Supplementary rule)

In compliance with the Personal Information Protection Act (hereinafter, “PIPA”), the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”, Brastel Co., Ltd. (hereinafter, the “Company”) will make efforts to protect personal information in accordance with the following privacy policy.

Definition of Personal Information

“Personal Information” means any information concerning living individuals, such as name, date of birth, and other descriptions that can be used to identify specific individual persons (including any information that can be easily collated with other information and, by doing so, can be used to identify specific individual persons).

Acquisition and Use of Personal Information

  1. Acquisition of personal information

    The Company will obtain personal information of Customers through fair and appropriate methods only within the scope necessary for the purpose of use.

  2. Use of personal information

    In relation to the provision of services by the Company and its affiliated entities, the Company will use the personal information it possesses for the following purposes of use. The personal information possessed by the Company will not be used for any purpose other than such purposes of use, except for where permitted under the PIPA and other related laws and ordinances.

    1. Identity verification for the purpose of provision, change, or suspension of products or services, or implementation of services associated with the provision of the Company’s services, including billing services;
    2. Provision of information related to products or services;
    3. Examination and development of new products or services;
    4. Marketing research and other study and research; and
    5. Implementation of questionnaires, prizes, campaigns, etc.

Safety Management of Personal Information

  1. The Company will take measures for necessary and appropriate safety management in order to prevent divulgation, loss, or damage of Customers’ personal information.
  2. The Company will establish an internal system to prevent unauthorized access to personal information and will provide its employees with necessary and appropriate education with respect to handling of personal information.
  3. When the Company intends to entrust another company with the handling of personal information, the Company will appoint a trustee company that is recognized to appropriately handle personal information, will conclude an agreement which obligates the trustee company to appropriately manage personal information, and will appropriately supervise the trustee company.

Provision of Personal Information to Third Parties

The Company will not provide or disclose any Customer-provided personal information to any third party without the Customer’s consent, unless otherwise permitted under the PIPA or other related laws and ordinances.

Compliance with Laws and Ordinances

The Company will comply with the PIPA, the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”.

Disclosure, Correction, etc. of Personal Information

If a person who has provided personal information requests any disclosure, correction, addition, deletion, etc. of his/her own personal information, the Company will take appropriate responses to such request within a reasonable scope via a customer service center of the Company. For inquiries, please contact the Company’s customer service center.

Inquiry Regarding Handling of Personal Information

The Company will address any inquiry from a Customer with respect to the Company’s handling of personal information via the Company’s customer service center.

Customer Service Center for Inquiry on Handling of Personal Information

Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.

Revision

The Company may revise the contents of this Privacy Policy either in whole or in part. If this Privacy Policy is revised, it will be published on this website.

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Statement on Anti-social Forces
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Statement on Anti-social Forces

Created: 2011/04
Updated: 2020/03/30

BRASTEL Co., Ltd. (hereafter referred to as "BRASTEL") is fully aware of its social responsibility for renouncing and combating anti-social forces, such as organized crime syndicates. We hereby declare the principal policy regarding the handling of anti-social forces, in order to fulfill the said responsibility.

BASIC POLICY

1. BRASTEL shall neither have nor maintain any relations with anti-social forces.

2. BRASTEL shall counteract anti-social forces in cooperation with lawyers, the police and other authorities for the prevention of criminal activities, and for the handling of allegations made in relation to anti-social forces

3. BRASTEL adamantly refuses any unjust demands of anti-social forces, and shall handle such cases by appealing to the law, if necessary.

4. BRASTEL renounces financing or bribery in relation to anti-social forces.

5. BRASTEL shall protect its employees against any unjust demands of anti-social forces.

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Information provided in accordance with the Fund Settlement Act (Pre-Payment, Brastel Card)
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Information provided in accordance with the Fund Settlement Act (Pre-Payment, Brastel Card)

Updated: 2021/05/10

Issuer name and address: Brastel Co., Ltd.
2-6-2 Yokoami, Sumida-ku, Tokyo
Contact information for inquiries and complaints: Customer service:
Free dial:
From mobiles/PHS:
Accepted amounts and way of payments: Payment with Smart Pit: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen.

Payment with coupons: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen (except special Brastel cards)

Payment with credit card: any amount from 500 yen to 10,000 yen.

Payment with PayPal: any amount from 500 yen to 10,000 yen.

Payments at authorized recharging points: any amount of 10 yen unit from 500 yen to 29,990 yen.

Payment with My Payment: any amount from 2,000 yen to 29,999 yen.
Expiration: One year from the last usage date (the last usage date is the date of last paid call/paid transaction).
Usage area: Regions that can be accessed by our designated access numbers.
Unused balance check method: By checking “My Account” online or by inquiring with the customer service center.
Important notes: The Company shall not be responsible for loss of the card, leakage of access codes etc. in the case of the card being used by a third party.
Please do not damage the card or bend it.
Any amount paid is non-refundable.

Please check each service page for notes on using the service.
Issuance of Security Deposit: According to the Fund Settlement Act, it is obligatory to protect assets of the holders of prepaid payment instruments (such as Brastel card), by issuing the security deposit for at least half of the unused balance of all prepaid payment instruments twice a year: on March 31 and on September 30.
In case of unexpected circumstances, based on the Article 31 of the Fund Settlement Act, the holders of the prepaid cards can receive payment in advance of other creditors from the security deposit that has been maintained by the Company.
Security Deposit Maintenance Method and Contract Party: Based on Article 14, Paragraph 1 of the Fund Settlement Act, the Company maintains the issuance of a security deposit by concluding an issuance of the security deposit contract with Mizuho Bank, Ltd.
Compensation policy for fraudulent transactions: ・Specific situations where damage may occur:
When the card or access code is obtained by another person and the balance is used.
・Presence / absence of damage compensation:
Brastel will compensate for the damage caused to a customer who has been a victim of fraudulent use of his Brastel prepaid card. The compensation will occur if it is not due to the customer's gross negligence or negligence and if a request to any of our customer centers is made within 30 days from the fraud occurrence. However, if the customer receives compensation for the loss from a third party other than Brastel, we will compensate the balance after deducting the received by the customer amount of the compensation for the damage caused to the customer.
The cases that are considered as "gross negligence" or "negligence" are not covered by the damage compensation policy and are as follows:
　・If a customer gives the card or access code to another person.
　・If the card or access code is left where it can be seen by others or stolen by a third party.
　・If a customer keeps a memo of the card and access code together.
　・When it is recognized that there is a similar breach of duty of care as above.
・Compensation procedure details:
Please contact our customer service within 30 days from the fraud occurrence.
・Customer Service contact information:
Customer service in English
Free Dial: / from mobile phones:
・Criteria for publishing information about fraudulent transactions:
When it is necessary to prevent the spread of damage in the event of a fraudulent transaction or when such is about to happen, or when it determines that it is beneficial to avoid the occurrence of similar cases. Or, if it is recognized that there is a large social impact in terms of the amount of damage or the number of cases, Brastel will promptly announce all the necessary information.
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