Privacy Policy

Established: June 1st 2017
Updated: May 21st 2024
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning the protection of personal rights and personal information with full awareness of the social mission regarding the protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, and changes in the business environment, declaring to strive for continuous improvement.

  1. The personal information will be obtained, used, and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management. It will not be used beyond the specified scope (non-purpose use), and the Company will also take measures to prevent non-purpose use.
  2. The Company will comply with the laws related to personal information protection, guidelines established by the national government, and other norms.
  3. The company will promptly and sincerely respond to complaints and consultations concerning the handling of personal information and take measures appropriately.
  4. In response to any environmental change, the Company will continuously review and improve the personal information protection management system promptly and appropriately.
  5. The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business to attain rational safety measures to prevent risks such as leakage, loss, and damage of personal information. Also, in an emergency, the Company will take corrective action promptly.

This policy will be distributed to all employees for dissemination and will be available on the Company’s website, in pamphlets, and in other media for anyone to access at any time

【Contact Information Desk】

For inquiries regarding our personal information protection policy, please contact the Personal Information Inquiry Desk:

Brastel Co., Ltd. Personal Information Inquiry Desk:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.

Official Announcement on Personal Information

■ Handling of personal information (Purpose of use of personal information handled by the Company)

  1. Purpose of use of personal information obtained directly from the person in writing (including through websites, e-mails, etc.)

    Prior to acquisition, the Company will clearly notify the individual in writing.

  2. The purpose of use of personal information obtained through the use of the Company’s apps

    The user's contact list is stored locally in the app and is not shared externally. Only when a call is placed is the contact's phone number transmitted as a dialed number to our servers to complete the call and manage usage history.

  3. The purpose of use of personal information obtained by means other than the above
    Category Purpose of use
    Customer’s personal information ・To manage usage history
    ・To respond to customer inquiries
    Voice information collected from customers
    during inquiries
    ・To improve customer support
    Information of business
    partner representative
    ・To properly manage contract contents with business partners
    ・To review the order details (communication records, etc.)
    Personal information provided by the Customer
    upon being entrusted with business
    ・To appropriately execute the entrusted business

■ Regarding the personal data held by the Company

  1. Name and address of the personal information handling business operator and the name of the CEO

    Name: Brastel Co., Ltd.
    Address: 2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015, Japan
    CEOs: Junji Tanabe, Kendi Kawai (Adopting a multiple representative system)

  2. Title, department, and contact information of the personal information protection manager

    General Management Director, Jun Aki (Contact information can be found below under "Personal Information Complaints and Consultation Desk")

  3. Purpose of use for all retained personal data
    Category Purpose of use
    Customer’s personal information ・To implement and properly manage the contents of the contract
    ・To support customers
    ・To manage usage history
    ・To provide guidance information about the Company’s services
    ・To respond to customers' inquiries
    ・For surveys, contests, campaigns, and other marketing research
    ・For providing international remittance services and conducting related operations
    Personal information of business partners ・To properly manage contract contents with business partners
    ・To review the order details (communication records, etc.)
    Personal information relating to job applicants ・For providing recruitment and application information and communication to those who have shown interest in or applied for a position with the Company
    ・For recruitment processing tasks
    ・To contact job applicants and to perform the Company’s recruiting management
    Employee information ・For business communications, creating employee directories, legal procedures required by law (including post-retirement), and other employment management purposes
    ・For personnel selection, determination of job assignments, transfers, and dispatch destinations.
    ・For determining and paying compensation, tax processing, social insurance procedures, and providing welfare benefits
    ・For safety management measures, such as video and online monitoring
    ・For company PR or promotional activities in PR or promotional materials
    ・For appropriate health management (health information of workers, such as the results of health checkups, will not be obtained, used, or provided except as required by law)
    ・To perform employee personnel management, work management, health management, and security management
    Personal information of individuals who have contacted the Company ・To improve our customer service
    ・To accurately understand and address inquiries and communications
    Specific personal information ・To properly perform tasks related to the preparation of withholding tax slips and payment records, and to file health insurance, employee pension insurance, and employment insurance by laws and regulations
    N.B. The above purposes of use include "pre-contractual use" and "post-contractual use" in cases where it is stated "to properly manage the contents of the contract."
    ・Usage under the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures
  4. Contact point for complaints regarding the handling of retained personal data

    "Personal Information Complaints and Consultation Desk" (listed at the end)

  5. Name of the Accredited Personal Information Protection Organization and Contact for Complaint Resolution

    Name of an authorized personal information protection organization:
    Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
    Contact point for resolution of complaints:
    Personal Information Protection Consultation Service Office
    Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
    Phone number 03-5860-7565 / 0120-700-779

  6. Procedures for responding to requests for disclosure

    For requests from individuals or their representatives regarding the notification of usage purposes, disclosure, correction, addition, or deletion of contents (see N.B.), suspension of use, erasure, and suspension of provision to third parties of personal information or records of third-party provision held by the Company (hereinafter referred to as "requests for disclosure, etc."), please contact the "Personal Information Inquiry Desk" listed below.
    N.B. Regarding deletion, the Company may retain personal data for a certain period in accordance with security, fraud prevention, and legal requirements (e.g., 7 years under the Act on Prevention of Transfer of Criminal Proceeds, 3 years under the Act on Prevention of Illegal Use of Mobile Phones). In such cases, we will implement measures to ensure safety, such as masking the data as much as possible.

    1. Contact point for requests for disclosure

      "Personal Information Complaints and Consultation Desk" (listed at the end)

      N.B. If you wish to receive disclosure through electronic procedures, please indicate so. We will respond to your request accordingly.

    2. Forms and methods for requests for disclosure

      Please send the following to our "Personal Information Complaints and Consultation Desk" by mail or courier. We will respond promptly and without delay. Requests for disclosure, etc., by means other than mail or courier (such as in-person visits, email, fax, etc.) will not be accepted.

      1. The company's designated "Request for Disclosure Application Form"
        If you do not have this form, please contact us. We will send it to you.
      2. Identification documents
        1. In case of a request by the individual
          ・A copy of the individual's official identification
        2. In case of a request by a representative
          ・All relevant documents from the following list:
          1. Documents confirming the authority of the representative:
            1. Legal representative:
              Family register or other document proving legal authority.
            2. Voluntary representative (all of the following):
              ・Our company-designated power of attorney (If you do not have our designated power of attorney, please contact us. We will promptly mail it to you.)
              N.B. The power of attorney must be stamped with the individual's registered seal.
              ・Certificate of seal registration for the individual.
          2. Identification documents of the representative:
            ・A copy of the representative's official identification.
          3. Identification documents of the individual:
            ・A copy of the individual's official identification.

            N.B. Official identification documents:
            1. One of the following:
            Driver's license, driving history certificate, passport, My Number card (the front side showing name and photo only), residence card (zairyu card), special permanent resident certificate.
            2. Two or more of the following:
            Public health insurance card, copy of the resident record, certificate of items stated in a resident register, pension handbook, insurance card for medical care for the elderly, certificate of membership in national or local public service employee mutual aid associations, membership card for private school faculty mutual aid system, child-rearing allowance certificate, special child rearing allowance certificate.

            N.B. The identification documents you provide will be used as follows. Please submit your request for disclosure, etc., only if you agree to the terms.
            ・The personal information will be used to respond to requests for disclosure, etc., made by the individual.
            ・Please redact any sensitive personal information not necessary for identification to make it unreadable.
            ・Except as required by law, we will not provide personal information to third parties without the individual's consent. Additionally, we do not plan to outsource the handling of this personal information.
            ・If we cannot verify your identity through the identification documents, we may not be able to respond to your request for disclosure, etc.
            ・For more information on our company's handling of personal information, please visit our website.
    3. Fee

      For "Notification of Purpose of Use" or "Disclosure," a fee of 1,000 yen per request will be charged. Please enclose a postal money order for 1,000 yen with the above documents.
      If the fee is not enclosed, we will notify you, but if the payment is not made within the specified period, we will consider the request for disclosure, etc., as not having been made. Please note that the documents you submit will not be returned.

      <Personal Information Complaints and Consultation Desk>

      Brastel Co., Ltd. Personal Information Inquiry Desk:
      2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
      e-mail: (open hours 10:00-17:00*)
      *Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.

  7. Measures taken for the security management of retained personal data
    1. Basic policy

      To ensure the proper handling of personal data, our company complies with the Personal Information Protection Law and related laws, regulations, and guidelines. Additionally, we adhere to the following guidelines related to our services:

      The Telecommunications Business Act concerning the confidentiality of communications and the "Guidelines on the Protection of Personal Information in the Telecommunications Business".
      The "Guidelines on the Protection of Personal Information in the Financial Sector".
      The "Practical Guidance on Security Management Measures in the Financial Sector".

    2. Development of regulations related to the handling of personal data

      We have established regulations for handling personal data at each stage, including acquisition, use, storage, provision, deletion, and disposal. These regulations outline the methods of handling, the responsible persons, the in-charge persons, and their duties.

    3. Organizational security management measures

      We have appointed a person responsible for the handling of personal data, clarified the scope of personal data handled by employees, and established a reporting and communication system to notify the responsible person in case of any facts or signs of violations of laws or handling regulations. We also conduct regular self-inspections and audits conducted by other departments or external parties to review the handling of personal data.

    4. Human security management measures

      We provide regular training to employees on the precautions related to handling personal data. We have also signed confidentiality agreements with employees concerning personal data.

    5. Physical Security Management Measures

      In areas where personal data is handled, we manage the entry and exit of employees and the devices they bring in, and we take measures to prevent unauthorized persons from viewing personal data. We implement measures to prevent the theft or loss of devices, electronic media, and documents that handle personal data. Additionally, when carrying such devices or media within the business premises, we ensure that personal data is not easily disclosed.

    6. Technical security management measures

      We implement access controls to limit the scope of personal data databases handled by responsible personnel. We have also introduced mechanisms to protect information systems that handle personal data from unauthorized access or malicious software from external sources.

    7. Management of external environments

      Our company prioritizes the protection of personal information entrusted to us by our customers. We provide only the essential personal information necessary for service execution to carefully selected and trustworthy contractors. These contractors, whether domestic or overseas, are contractually obligated to implement security management measures that are equivalent to or exceed those of our company. We regularly inspect their handling status.

      Currently, personal data may be provided to the following foreign countries and relevant systems, including our remittance services:

      United Kingdom
      United States

      For information on personal information protection systems and measures in foreign countries, please refer to the following page published by the Personal Information Protection Commission or the information below:
      For Sri Lanka
      Our company does not provide our customers' personal information to cloud services

Important Notes
・Our company is not responsible for the loss or non-delivery of documents sent by mail or courier due to accidents.
・Please fill in all required fields. Incomplete documents may be returned.
・We may not be able to respond to requests for disclosure, etc., in cases that fall under exceptions to the Personal Information Protection Law.
・Depending on the content, it may take some time to process your request.
・Personal information collected in connection with requests for disclosure, etc., will be handled only to the extent necessary to respond to the requests. Submitted documents will be properly disposed of by our company.
・As a result of "correction, etc." or "suspension of use, etc.", it may no longer be possible to use the relevant services. Please understand this in advance.

N.B. "Retained personal data" refers to personal information that is systematically structured to be easily searchable using electronic computers, or a collection of information that is organized and classified according to certain rules, making it easy to retrieve specific personal information by adding indexes, symbols, etc. This includes personal information over which our company has the authority to respond to requests for disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties made by the individual.
For more details, please contact the "Personal Information Complaints and Consultation Desk."