International and
domestic calls

No long term contract

Free calls between users

Access to 0120 free dial

Cheap calls to any number

Call forwarding

Test before use

The lowest calling rates in the market

App for VoIP calls to regular phone numbers in Japan and worldwide

Never miss a call, even when you have no internet connection! Have the calls to your 050 number forwarded to a mobile or fixed phone in Japan or anywhere in the world.
Make calls from your My 050 app at a reasonable domestic rate, even while traveling abroad. Also, when someone in Japan calls you, they just dial your 050 number without any international prefix or country code and pay the domestic rate.
Make and receive calls by obtaining a 050 number, even if you are using a data-only SIM.
Register for a 050 number in addition to your current mobile line and separate your work calls from your private calls received on the same smartphone.
Before using, top up your My 050 account at any time online or at a convenience store.

N.B.
※ When calling a 0120 Free Dial number, your 050 number is not going to be displayed due to a technical specification. Therefore, the call cannot be connected if a called party is set to reject anonymous numbers.
※※ The My 050 Number service does not support SMS.
※※※ We do not accept applications that are sent from the same email address (with the exception of minors) or applications that use disposable domain email addresses.

Check our rates

Destination	Country Code	Rate 050
Rates above in yen per minute and charged in six-second increments. Rates above in yen per minute and charged in six-second increments, except: yen per three minutes charged in three-minute increments (tax included). yen per minute charged in one-minute increments (tax included). Rates above are updated daily and subject to change without prior notice. Placing calls using prefixes/access phone numbers not published on this website may result in different calling rates. For more information, please contact customer service. Consumption tax does not apply to international calls. For a domestic call in Japan country code (81) is not required.
		¥¥

how to use

It is really fast and easy!

Click here for step-by-step instructions

application and maintenance fees!

Only for users with a My 050 number

Fees (non-refundable, tax included):
Application fee: ¥550.
Maintenance fee: ¥550 every six months.

After we validate your application, we will issue you a My 050 number. You will receive the contract details by email. We will also give you 5 free minutes and 8 days to test incoming and outgoing calls with your terminal and internet environment.

The application fee together with the first maintenance fee will be deducted from the customer's Brastel account balance on the 9th day after the application is validated and a 050 number is obtained. Each subsequent maintenance fee will be deducted from the customer's Brastel account balance at the end of every billing period of 6 months.

Important! If there is no sufficient balance in your account, your 050 number will be temporarily deactivated, and you will not be able to make or receive incoming calls. Once you top up your Brastel account with enough credit to cover the maintenance fee, your account will be automatically reactivated. If your 050 number remains deactivated for six months, your contract will expire permanently. Once your contract expires, you will need to apply for a new Brastel account to get a new 050 number.
※When recharging your account by means of credit transfer after your My 050 number has been deactivated, the application and the maintenance fees cannot be automatically withdrawn, so please contact customer service to help to activate your account.

PLEASE READ BEFORE APPLYING FOR THE SERVICE!

APPLY FOR A MY 050 NUMBER

In order to acquire a 050 IP number, it is necessary to verify your identity with one of the Identification Documents (ID) specified by our company below.

Japanese nationals: Driver's License (both sides) OR My Number Card (front side only);
Non-Japanese nationals: Residence Card (Zairyu Card, both sides; with your current residential address);
Short-term visitors to Japan: Passport (pages with your personal information and visa/entry stamp or a boarding pass; applications will be accepted only after entering Japan)

The submitted pictures of the IDs must be clear, readable and the ID expiration date must be more than 30 days prior to the application date. Otherwise, your application won't be processed.

Please note that we will only issue you a My 050 Number after the ID verification process is successful and that this process may take several days. We also may require additional documents if necessary or that you resend the pictures of your ID, in case they are unreadable.

N.B.

We do not accept applications on behalf of third parties (except in the case of minors). To apply for this service on behalf of minors, it is necessary to submit a valid ID of the minor and the consent form of the parent or legal guardian.
My050 service is limited to 1 number per person.
When using this service, the Company prohibits the following acts from the user: using, or attempting to use, the 050 IP number by means other than those intended for and/or stipulated by the service (including but not limited to commercial use as an office telephone number, internal extension, or call center number).
We do not accept applications that are sent from the same email address (with the exception of minors) or applications that use disposable domain email addresses.

Measures to prevent misuse of our IP phone services.

In accordance with our terms of use, Brastel may suspend a customer's My 050 IP phone service to prevent abuse by third parties or to prevent the use of fraudulently obtained 050 numbers to commit crimes or acts that may contribute to a crime.

We have introduced a new user information registration scheme in order to prevent misuse of our services, and we will continue with our efforts to prevent the use of fraudulently obtained IP phone numbers to carry out illegal activities.

About the maintenance fee
- The My 050 number maintenance fee (550 yen) will be deducted from your balance every 6 months. It's important to note that even if you cancel your 050 number after the 550 yen maintenance fee has been deducted, the fee will not be refunded.
- If there is no balance in your account on the day the My 050 maintenance fee is scheduled, your account will be partially suspended, meaning that you won't be able to make calls, but you can still receive them. If no payment is made within 7 days, your account will be completely suspended, and you won't be able to make or receive calls. However, the service will be automatically reactivated if you top up your account within six months. If you want to transfer the balance from another account, please contact customer service for assistance. If you do not recharge your account by the expiration date, your 050 number will expire permanently.
- Your My 050 number cancellation request cannot be processed if the maintenance fee has not been paid.
- Any late maintenance fee payments will not change the date of your next scheduled payment, which is due every six months from the initial billing date.

Account expiration.
- Your 050 number will remain valid as long as your 050 Number contract is in good standing. If you cancel your contract, your 050 number will expire immediately. If there is an insufficient balance in your account on the billing date, your contract will be temporarily suspended until you top up your account. If your account is suspended for six months, your My 050 Number contract will be cancelled permanently and your 050 number will expire.
- If your My 050 Number contract is cancelled, your Brastel account and any remaining credits on it will expire one year from the last recharge or transaction (any paid call or service except credit transfers to other Brastel accounts).
About the My 050 app.
- The mobile 0091 button cannot be used outside Japan or on mobile phones without voice plans. The calling rates differ depending on the area in Japan you call from. See rates and area information.
- Domestic calls placed with the mobile 0091 button are completed through an international network, and are therefore consumption-tax exempt. Rates for domestic calls (to or within Japan) placed with the 050 button already include consumption tax (except where noted).
- On Android devices, long press a number in your contacts, quickdial or call history, and select Call to place the call with the 050 button, or Call Through to place it with the mobile 0091 button.
  Just tapping instead of long pressing will always place the call with the 050 button.
- On the iPhone:
  - On iOS 13 or higher, push notifications expire if the app is not used during a seven-day period. If you see a notification from the app saying that push notifications will expire, you must open the My 050 app at least once. Otherwise, you will not be able to receive calls.
  - To place a mobile 0091 call, you must either enter the number using the keypad and press the mobile 0091 button, or long press a number in your quickdial or call history and select Call Through. Mobile 0091 calls cannot be placed from your contacts.
  - Due to OS limitations, after placing a mobile 0091 call, when the call is ended your phone's default dialer will open. If you then place another call using the default dialer, you will be charged for it by your mobile phone carrier. To place another call with the My 050 app, you need to open the app back again.
About data charges.
- Data transfer charges will apply when using the apps over your carrier's data network. We recommend subscribing to a flat-fee data transfer plan.
- While outside your home network, we recommend connecting to the internet over Wi-Fi where available to avoid data roaming charges.
About application tests.
- For minimum OS requirements, please check the App Store (iPhone) or Google Play (Android).
- Although we try our best, due to the ever growing number of devices available, it is not possible for us to test our app on each one of them. Please understand that the My 050 app may not work properly on some devices, even if they meet the minimum OS requirements. If the My 050 app is not working as expected, we would appreciate it if you let us know by contacting customer service.
About call quality test calls (free of charge: 050-6868-0001).
- By calling the toll-free test access number 050-6868-0001 you will be able to check the call quality established at your network environment.
- Devices without built-in speaker and microphone require a headset.
About support provisioning.
- We do not provide support regarding the installation or use of VoIP adapters or applications for any device, that are not provided by Brastel. We do not take any responsibility for the hacking or any other kind of unauthorized use of your account by third parties.
- We do not accept claims for delay, echo, noise, voice interruption caused by internet environment or radio wave speed or device technical specifications.
- We do not provide service support other than application installation method, login method, and usage method.
About internet environment.
- The service quality may not be satisfactory due to hinder performance because of Wi-Fi/4G network environment or/and device technical specifications.
- The call quality may be affected if the download/upload internet speeds are asymmetric.
- The call quality can be influenced by mobile data communication speed / Wi-Fi network environment, line congestion, radio waves propagation.
- When using the service in a congested internet environment, interference may occur and the call may be interrupted.
- When using the service in areas with bad radio waves reception sound deterioration, voice interruption, delay, noise, disappearance of sound etc. may occur.
- Calls may be disconnected or not received, or sound may not be heard when using the service with Wi-Fi routers, VPN or firewall advanced settings.
- Wi-Fi signal status can be displayed in status bar of the terminal as 4G, but it is not necessarily connecting with high speed. To know the accurate download/upload speed, please check it with any speedometer app.
- The apps cannot be used with Wi-Fi routers or over networks that restrict the usage of VoIP applications.
- Bluetooth cannot be used in some cases.
About the call quality.
- This service provides Voice over IP (VoIP). It uses the Internet Protocol (IP) to transmit voice as packets over an IP network. It does not guarantee call quality but only performance at its best effort.
- Since this service is influenced by the Internet environment and 4G radio waves, it does not guarantee performance and sound quality at all times.
- The usage of headphones may result in calls disconnection depending on the device you are using.
About push notifications.
- The smartphone apps offer push notification however, its delivery is not guaranteed. Furthermore, registering the same Brastel account information on multiple devices may prevent the push notification from working correctly.
- Part of the push notification mechanism is provided as a function of the OS side that you are using, so please be aware that push notifications may be delayed or may not be received depending on the usage environment and network situation.
About trade name, trademark, icon display.
- iPhone, iPod touch, iPad, App Store and the Apple logo are trademarks of Apple Inc. Android, Google Play and the Android robot are trademarks of Google Inc.
- The apps' icons and images shown on this page are for reference purposes only, may appear different on your device, and may be changed by the developer without notice.
About limitation of the service.
This service cannot be used to call the following numbers:
- Directory assistance, emergency, and other three-digit numbers such as 119, 104, 110, 113 etc.
- International dialing prefixes starting with "00" other than Brastel's 0091-20 such as 001, 0033, 0041 etc.
- Phone numbers starting with the following prefixes: 0170, 0180, 0190, 0570, 0910, 0990, 020, 060.
- Some Free Dial numbers (prefix 0120).
  We do not restrict calls to Free Dial numbers (prefix 0120). However, due to technical limitations, the caller ID cannot be sent when calling Free Dial numbers, and some Free Dial numbers restrict incoming calls without a caller ID. This restriction is placed by the Free Dial number owner, not by Brastel, and is beyond our control.

Created: 2015/12
Updated: 2022/11/21

Service Contents

This service makes use of the "My 050" forwarding gateway device (hereinafter "GW") provided by the Company to assign a 050 IP telephone number and establish a connection between the 050 IP telephone service and My 050 app (hereinafter "App") by means of the GW. When using the App to call PSTN and other lines, the call first terminates in the GW before the connection.
Users can use the service by methods stipulated by the Company.
Use of the service requires installing the App specified by the Company. This App is a dedicated voice call application designed to operate on specific versions of iOS and Android operating systems stipulated by the Company. The operating systems on which this App can be used are limited to those stipulated by the Company.
Minors shall subscribe for the service only with the consent from their parent or guardian.
To use the service users shall provide the Company with the following information.
1. Full Name;
2. Date of birth;
3. Nationality;
4. Address;
5. A valid identification document;
6. E-mail address.
Obtaining a 050 IP number requires authentication of the individual applicant through one of the documents specified by the Company: front and back sides of Residence Card (Zairyu Card) for foreign nationals and front and back sides of Driver’s License or front side of My Number Card for Japanese nationals. (If the applicant is not a resident of Japan, they shall provide a copy of their valid passport (pages containing photo and visa and/or entry stamp)
The Company only grants licenses to use the App but not to sell it.
Use of the service requires an Internet connection.
The user’s device, network conditions or Internet speed connection, and other factors may affect sound quality.
Before depositing money into the account, after configuring the App, users should conduct an incoming and outgoing call test with their own device and network to test the connection and audio quality.
Data transfer charges will apply when installing and using the App over the carrier's data network. We recommend subscribing to a flat-fee data transfer plan.
The App may contain information useful to users pertaining to the Company’s services, services of other companies, notifications about products or services, sales promotions, surveys, and giveaways.
The Company may not approve the application in the following cases.
1. When the user neglects or is likely to neglect payment of fees and other expenses.
2. When the service related to the user has been suspended or the service contract has been canceled.
3. When the user declares false information in the application.
4. When the police determine that it is necessary for the Company not to accept a contract application in order to prevent criminal activity, the police request the Company not to accept the contract application in a prescribed manner.
5. When there is a significant hindrance to the execution of the Company's business related to this service.

Usage fees and payment method

The user shall pay packet usage and data rates when downloading and using the App.
To obtain a 050 number, the user shall pay a one-time application fee of 550 yen (tax included) and a maintenance fee of 550 yen (tax included) which will be charged every six months. Once billed, these fees are not refundable even if the user cancels the service before the end of the six months.
Users shall bear usage fees listed on the Company web site for use of voice calls. Call length is used as a basis for computing usage fees. This time is based on calculations made by the Company’s equipment, and users shall pay fees for the time computed. When rates change, the Company shall announce new rates on its web site. Rates listed on the Company web site apply for usage fees after the change.
The aforementioned application fee together with the first maintenance fee will be deducted from the customer's Brastel account balance on the 9th day after the application is validated and a 050 number is obtained. Each subsequent maintenance fee will be deducted from the customer's Brastel account balance at the end of every billing period of 6 months.
If there is no sufficient balance on the Brastel account the service will be unavailable. For the first seven days will be possible to receive calls to the 050 number, but all outgoing calls will be stopped. The service will be automatically restored if the payment of the Brastel account is made within seven days from the due date. If there is no payment after seven days, the service will be completely unavailable and the user will not be able to place or receive calls. If there is no payment after six months, the 050 number service will be cancelled.
The aforementioned usage fees shall be deducted after each voice call from the amount deposited into the user’s Brastel account. Users shall recharge their Brastel account before the use of the service.

Intellectual property

All rights associated with the App, including ownership rights, intellectual property, etc. belong to Acrobits s.r.o., the developer of the App.
Excluding where explicitly authorized to do so, where infringing on the intellectual property rights (including copyrights) to images and information contained in the App, users may be subject to civil and/or criminal penalties.

Prohibitions

The Company forbids users from engaging in the following acts in connection with use of the Service.
1. Using, or attempting to use, the 050 IP number by means other than those intended for and/or stipulated by the service (including but not limited to commercial use as an office telephone number, internal extension, or call center number);
2. Modification, reverse engineering, decompilation, disassembly, or other equivalent alteration of the App;
3. Engaging in acts that infringe on, or may infringe on, the intellectual property rights of other parties (including but not limited to patent rights, utility models, copyrights, design rights, and/or trademarks);
4. Engaging in acts that infringe on, or may infringe on, the assets and/or privacy and/or right of other parties;
5. Slandering other parties and/or discrediting or damaging their reputation;
6. Illegal acts like fraud or disturbing business operations, and/or acts that instigate or incite the same;
7. Acts involving or implicated in abuse of illicit and/or controlled substances, or with a high likelihood of inciting the same, and/or advertising unapproved drugs and/or equivalent products;
8. Creating pyramid/Ponzi schemes or soliciting for the same;
9. Altering and/or deleting information usable on the service;
10. Using the service by impersonating another person;
11. Acts that obstruct or interfere with, or run the risk of obstructing or interfering with, operation and/or use of telecommunication equipment of the Company and/or third parties;
12. Posting links that promote or encourage an act in spite of knowing that said act corresponds to one of the items above;
13. Allowing unspecified third parties to use the service without the express prior consent of the Company;
14. Acts that, would cause or attempt to cause IDs and/or passwords and/or other information pertaining to an individual and/or corporate user to be obtained without their consent through use of web sites, telephone calls, e-mail, or other means, or due to misconduct of individuals or corporations to which the information belongs.
15. Acts violating public order and morals, and/or acts that the Company deems grossly infringe on the rights of others;
16. Other acts not explicitly listed in the preceding items but violating laws, statutes, or regulations (including guidelines based on consultation with the corresponding authorities), and/or acts equivalent to those items above.

Service interruption

The Company reserves the right to interrupt the service (refers to where the service is temporarily unusable), in whole or in part, in any of the cases below.
1. Where performing periodic maintenance and/or inspections of the computer systems used for the service;
2. Where computer or network failure causes interruption of the service;
3. Where a fire, natural disaster, power outage, or force majeure renders continued operation of the service impossible;
4. Any other cases the Company deems it appropriate for temporary interruption.
When according to the terms of the preceding paragraph temporarily interruption of the service, whether in whole or in part, occurs, the Company shall notify its users by means that include but are not limited to posting on the Company’s web site. The above may not apply in the event of emergency or unavoidable circumstances.
The Company waives all liability for damages to users as a cause of measures taken by the Company, except where willfully or in gross negligence.

Suspension of use of service

Where any of the below applies to a user, the Company may suspend use of the service.
1. Where a user is discovered to have impersonated another party when obtaining a 050 IP number;
2. Engaging in acts listed in the paragraph entitled "Prohibitions";
3. When the police determine that it is necessary to suspend the use of personal information in order to prevent criminal acts, etc., the Company receives a request from the police to suspend the use of personal information in accordance with a prescribed method.
4. Other acts the Company deems unsuitable user conduct.
When suspending use of the service per the terms of the preceding paragraph, the Company shall notify the service user in advance of said suspension. The above may not apply in the event of emergency or unavoidable circumstances.
In the case of Clause 1 paragraph III, the Company may notify the police of the information (name, address, etc.) related to the user in accordance with the provisions of laws and regulations.
Except where willfully or in gross negligence, the Company waives all liability for damages sustained by users due to acts of the company.

Termination of service

For old plan users (the maintenance fee is 0 yen): if no deposit (excluding deposits made by credit transfer) or paid call (including paid transaction) is made with a Brastel account within one year after a 050 IP number was obtained, the Company shall terminate the My 050 Number usage agreement. Any paid transaction/call will extend the expiration period of a Brastel account and its corresponding 050 IP number for one year.
For new plan users (the maintenance fee is 550 yen every 6 months): if there is an insufficient balance in a customer’s account, the customer’s 050 number will be temporarily deactivated, and the customer will not be able to make or receive incoming calls. If the My 050 number remains deactivated for six months, the My 050 Number contract will expire permanently. Alternatively, the My 050 number can be cancelled upon the customer's cancellation request. Even after the 050 number expires, the customer will still be able to place outgoing calls and use other Brastel services as long as his Brastel account is valid (within one year from the last paid call or transaction) and has remaining credit on it.
Where an individual’s use of the service is suspended per the terms of the paragraph entitled, “Suspension of use of service,” and where the circumstances for said suspension continue without resolution, the service usage agreement shall be terminated.
Where any of the items listed in the paragraph entitled “Prohibitions” apply to a user and said fact is deemed to cause excessive obstruction of the Company’s business, regardless of the terms of the preceding paragraph, the Company may terminate the service usage agreement without a temporary suspension of use of the service.

Warranty limitations

The Company and other companies involved in the service make no warranty on the following items.
1. That use of the service does not cause error or fault to user devices;
2. That the service is error- or fault-free;
3. The persistence or continuity of the service;
4. The authenticity or functionality of items related to advertising companies and/or products;
5. That the service meets the requirements of users;
6. That the service is free of interruption and/or errors;
7. That the audio quality expected by users is obtained through the service;
8. That push notifications sent through use of the service always arrive as intended;
Users consent, at their sole discretion, to use of the service provided by the Company.

Disclaimer

The Company does not involve itself with users and/or user devices, and waives all liability for effects or damages sustained to users’ devices by use of the App.
The Company does not involve itself in communications and/or activities between users. Disputes arising between users and/or between a user and a third party shall be resolved between said parties; the Company waives all responsibility for resolving said disputes.
The Company reserves the right to terminate provision of the service. The Company waves all liability to users and/or third parties for termination of the service.
The Company waives all liability for damages to users and/or third parties for changes to or termination of the App.
Even where failure or problems to the App occur for unexpected reasons, the Company waives all liability.
The Company waives all obligation to conduct surveillance and/or checking and/or storage of the contents of communications.
The Company shall bear no responsibility or duty to advertising companies.
The Company waives all liability to users and/or third parties, including but not limited to lost opportunity and suspension of business (including indirect damages and/or lost profits), irrespective of whether the cause was foreseen or could have been foreseen.
The terms of this paragraph shall not apply where the Company acts willfully or in gross negligence.

Inquiries / Notifications

Messages and/or notification from users to the Company, including but not limited to service inquiries, and messages and/or notification from the Company to users, including but not limited to notifications about major changes, shall be conducted by means of announcements on the web site and/or other means stipulated by the Company.

User obligations

In using the App and the technology used in said App, users recognize that they may be subject to the terms of the Foreign Exchange and Foreign Trade Act, and/or United States Export Administration Regulations, and/or other export regulations of other countries, and shall strictly observe said regulations and not transfer, export, or reexport the App and/or its services to prohibited countries subjected to export sanctions, and/or trade-restricted corporations.
Users shall not use the App and/or its services for the development and/or manufacture and/or use of weapons stipulated in the Foreign Exchange and Foreign Trade Act, including but not limited to weapons of mass destruction, regular weapons, and other weapons, including nuclear weapons.
In addition to the terms of the preceding paragraph, users shall use the App in compliance with the laws of their country of residence.

Terms of Service

Created: 2010/12
Updated: 2022/12/22

Brastel Co., Ltd. (hereinafter, the “Company”) hereby stipulates the following Terms of Service described on our websites, in brochures, and in other such marketing materials (hereinafter, “Websites”, etc.) to the Customer.
The following terms and conditions may be revised without prior notice. If revised, the revised terms and conditions will apply.
If there is any discrepancy between the following terms and conditions and those described on the Websites, etc., the terms and conditions described on the Websites, etc. for each service will take precedence.

Definition

The company’s services (hereinafter, the “Services”) mean all the telecommunication services, including video and voice calls made available through telephone lines or the internet, and other associated services provided by the Company.
The “Customer,” the “user,” “they,” or “their” mean the person or entity using the Services.
The “Brastel Account” is a virtual account created by setting a PIN of the Customer’s choice.
The Company offers two types of calling cards: a rechargeable card (The Brastel Card) and a non-rechargeable card (The Brastel Prepaid Card).
1. The Brastel Card service (hereinafter, “Brastel Card”) is a rechargeable telephony service provided by the Company through the use of a Company-issued calling card, containing a “card number,” an “access code” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of one of the following access numbers: a specific “0091” toll-free telephone number, a “0120” free dial telephone number or a paid access “Free Less” number provided by the Company for access to the calling card service.
2. The Brastel Prepaid Card service (hereinafter, “Brastel Prepaid Card”) is a non-rechargeable telephony service provided by the Company through the use of a Company-issued calling card with a face value, containing a “card number,” an “access code,” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of a specific “0120” free dial telephone number provided by the Company for access to the calling card service.

Provision of Services

The Company will provide the Services, and the Customer may access and use the Services, in accordance with these Terms of Use. If the Customer is a minor, they must obtain the consent of their parent or guardian before using the Services.
In order to use the Services, the Customer must have a Brastel Card or must create a virtual account (hereinafter, the “Brastel Account”). The customer may provide their name, contact information and other personal information to the Company through the registration process governed by the Privacy Policy.
The Company offers no guarantee to the availability of the Services, as such availability depends on telephone lines and/or internet usage circumstances, or to matters outside the scope of the Company’s responsibility.
To protect the Customer and for service maintenance, the Company prohibits the use of all unfair practices when using the Services.

Registration of Telephone Number

When the Customer registers their telephone number with a Brastel Card or Brastel Account, they will no longer need to enter an access code. Therefore, anyone making a telephone call on the Customer’s telephone (the device to which the registered number corresponds) will automatically bypass the step of entering an access code.
Therefore, the Company recommends that, when the Customer uses a shared or public telephone (such as a telephone in a dormitory or any place where multiple persons share a telephone line), the Customer should not register the number of such telephone.
It is not necessary for the Customer’s contact telephone number to match the telephone number that is registered to the Customer’s Brastel Card, Brastel Account, or Postpaid account.
If the registered telephone number is changed or canceled, the originally registered number must be changed or deleted by the Customer. Please note that if the Customer fails to change or delete their registration details, a third party may use the Customer’s Brastel Card or Brastel Account without permission.

Control of Access Code

The Customer must control their access code at their own responsibility to prevent a third party from using it. Even if a third party uses the Customer’s access code without their consent, the Company will not be responsible for such use. Please note that the Company will not, under any circumstances, reimburse call fees for completed calls. In addition, the Company will not be responsible for any loss of a Brastel Card or Brastel Account or any divulgation of an access code.

Use of softphones

The Company offers no guarantee, whether expressed or implied, as to the merchantability, fitness for a particular purpose, timeliness, accuracy, currency, legality, etc. of softphones.
The Company will not be responsible for any loss incurred by the Customer or claim made by a third party that is, whether directly or indirectly, caused by or related to the use or the inability to use a softphone.

Identification

The Company is entitled at any time to ask the Customer for identification (such as a copy of identification documents and/or a valid passport) or certificate of residence (such as bank statement and/or most recent public utility bill).
If the Customer does not submit such identification documents designated by the Company, the Company will refuse the use of the Services.

Payment

The Company will not reimburse the Customer for any balance on a Brastel Card or Brastel Account for any reason. The Customer may terminate the services of Brastel Card or Brastel Account if they do not use an access code. Please note that if any balance remains on the Brastel Card or Brastel Account upon termination of use, the Company will not reimburse the customer for the balance.
For the purpose of avoiding any wrong payment, when the Customer pays the fees using the payment form, the Customer should check beforehand that the card number indicated on the Brastel Card and the card number indicated on the coupon correspond with each other. Next, the Customer should detach the payment coupon with a face value equivalent to the amount that the Customer would like to pay and bring the detached coupon to a convenience store.
If the Customer uses the Smart Pit payment system, they should check that the card that the Customer has brought to a convenience store is the card that the Customer would like to use. If the Customer would like to print out an application ticket using Loppi at Lawson or Ministop or FamiPort at FamilyMart, they should check that the Smart Pit number is correctly entered. The Company will not inform the Customer of the Smart Pit number, so the Customer should check the description on the card.
When the Customer pays with the My Payment barcode, they should note that the barcode expires after midnight. They should not print or save the barcode screen for later use. They should not reuse the barcode for multiple payments. Otherwise, the convenience store might accept payments, but only the first one will be reflected in the Customer’s balance. They should also note that the barcode scanner in the store may not read the barcode properly if the screen has scratches on it or has a protection film. The barcode scanner may also not work properly if the screen is not bright enough. In this case, they should increase the brightness of the screen before showing it to the cashier.
If the Customer uses a credit card payment, personal information, such as the Customer’s name and internet usage environment, collected from the Customer will be passed to their card issuer for the purpose of detecting and preventing fraudulent use. In addition, if the card issuing company used by the Customer is located in a foreign country, such information may be transferred to the country to which the issuing company belongs.
If the Customer applies for the postpaid billing service, all fees will be payable in arrears. The Customer will be required to pay at their own responsibility the fees for all calls using a Brastel account. If the Customer wishes to terminate Brastel’s billing service, the Customer will be required to notify the Company at least 15 days prior to the desired date of termination. Amounts charged on or before the termination date will be invoiced within one week after the access code of the Customer’s billing account becomes non-operational and the Company will send an invoice to the Customer’s mailing address.

Expiration Date

The Brastel Card or Brastel Account (rechargeable) expiration date will be one year from the last payment day or last day of use and the Brastel Prepaid Card (not rechargeable) expiration date will be 1 (one) year or 180 days from the first date of use. The expiration date is written on the back of the card.
Please note that if the Brastel Card or Brastel Account expires the access code will be canceled and the remaining balance will not be refunded.

Call Fees

For the Brastel Card or Brastel Account (rechargeable) a call fee will be charged:
- every 6 seconds for all international calls;
- every 1 minute for domestic calls to a mobile phone;
- every 3 minutes for domestic calls to a landline.
For the Brastel prepaid card (not rechargeable) a call fee will be charged every 1 minute.
If the Customer uses Brastel’s 0091-20 prefix or a 0120 Free Dial number from Japan, no domestic call fee will be separately charged on the originator telephone. A domestic call fee will be separately charged when dialing a Free Less access number. If the Customer dials a foreign toll-free number, a fee may be charged. The list of charges may be revised without prior notice.

Suspension of Use

If any of the following events occur, the Company may suspend the Customer’s use of the Services (including Brastel Card/Account), without giving any notice or demand:

If the Customer fraudulently uses the Services;
If the Customer disrupts the Services operated by the Company;
If the Company determines that the Customer is implicated in any fraudulent action;
If the Company determines that the Customer has committed or attempted fraud against the Company, illicit payment (use of stolen credit card, chargeback fraud, and such), money laundering and prohibited transactions such as account trafficking;
If the Customer violates any terms of use prescribed by the Company; or
If the Company otherwise finds that the Customer is inappropriate as a user of the Services.
1. In any of the cases described in the preceding articles, the Company will permanently stop the Customer from using the service and the Customer shall forfeit any remaining balance.
2. The Company reserves the right to share information of wrongdoing with other organizations.

Temporary Suspension of Services

If any of the following events occur, the Company may suspend the Services, either in whole or in part, without prior notice. The Company will not assume any responsibility for any disadvantage or damage suffered by the Customer or a third party due to such suspension.

When maintenance, inspection, and/or update of devices or systems for the operation of websites or provision of the Services are periodically or emergently performed;
When it is difficult to provide the Services due to war, act of terrorism, riot, commotion, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other event of force majeure; or
When it is otherwise necessary for the Company to temporarily suspend or discontinue the Services due to an operational or technical reason, or when the Company determines that it becomes difficult to provide the Services due to unforeseen circumstances.

Compensation for Damages

If the Customer or any third party suffers damages due to any provision, delay, change, interruption, temporary suspension, or discontinuation of the Services or other events occurred in relation to the Services, the Company shall not be responsible for such damages, except for the cases where the Company knowingly or through gross negligence causes such damages. In the event that the Company is liable for damages related to the Services, the Company's liability shall be limited to direct and ordinary damages.
　If the Customer causes damages to any third party when using the Services, the Customer will resolve any resulting dispute at its own liabilities and expenses and will not cause any damage to the Company.

Addition, Change and Deletion of Services Contents

The Company may at any time add, change, or delete contents of the Services. The Company will not be responsible for any damage suffered by the Customer due to such addition, change, or deletion.

Governing Law

The Services will be governed by the laws of Japan.

Jurisdiction

Any litigation in connection with use of the Services will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Privacy Policy

Established: June 1st 2017
Updated: August 15th 2022
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning protection of personal rights and personal information with full awareness of the social mission regarding protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, declaring to strive as one for continuous improvement.

The personal information will be attained, used, and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management, and will not be used beyond the specified scope (non-purpose use). The Company will also take measures to prevent non-purpose use.
The Company will comply with the laws related to personal information protection, and guidelines established by the national government, and other norms.
The company will respond to complaints and consultations concerning the handling of personal information promptly and sincerely and take measures appropriately.
In response to any environmental change, the Company will continuously review and improve the personal information protection management system in a timely and appropriate manner.
The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business so as to attain rational safety measures to prevent risks such as leakage, loss and damage of personal information. Also, in case of emergency, the Company will take corrective action promptly.

This policy will be distributed to all employees for dissemination and posted on the Company’s website, pamphlets, and other media for anyone to obtain at any time.

【Customer Service Center】

The Company will address inquiries regarding personal information via the Customer Service Center.

Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.

Official Announcement on Personal Information

Handling of personal information

Purpose of use of personal information handled by the Company

The purpose of use of personal information obtained in writing (including the information from websites and electronic mails) provided directly by the customer.
The Company will clarify in writing prior to acquisition.
The purpose of use of personal information obtained through the use of the My 050 app.
The user's contact list is stored locally in the app and it is not shared externally. Only when a call is placed, the contact's phone number is transmitted as a dialed number to our servers for the purpose of completing the call and managing usage history.

The purpose of use of personal information obtained by means other than the above

Category	Purpose of use
Customer’s personal information	To manage usage history To respond to customer inquiries
Customer’s voice information during customer support	To improve customer support
Information of client agent	To review the order content (communication record etc.)
Personal information provided by the Customer upon being entrusted with business	To appropriately execute the entrusted business

Note concerning personal information subject to disclosure

This document describes the procedures by which Brastel Co., Ltd. complies with the following response for requests from Customers or their representatives concerning the Customer’s personal information: request for notification, disclosure, correction, addition, deletion, and cessation or cessation of disclosing to third parties (hereinafter referred to as the “Requests for Disclosure”).

Name of Company
Brastel Co., Ltd.
Personal information protection manager
Manager: Jun Aki
Department: Management Department
Contact: e-mail: privacy@brastel.co.jp

The purpose of use of all personal information subject to disclosure

Category	Purpose of use
Customer’s personal information	To support customers To manage usage history To provide guidance information about the Company’s services To respond to customers' inquiries
Information of client agent	To review the order content (communication record etc.)
Employee information	To perform employee personnel management, work management, health management, and security management
Personal information relating to job applicants	To contact job applicants and to perform the Company’s recruiting management
Specific personal information	Usage pursuant to the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

Contact information for inquiries and complaints regarding the handling of personal information subject to disclosure
Brastel Co., Ltd. Customer Service Center regarding personal information:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years' and Golden Week holidays, will be on the following business day.
Authorized personal information protection organization
Name of an authorized personal information protection organization:
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Contact point for resolution of complaints:
Personal Information Protection Consultation Service Office
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
Phone number 03-5860-7565 / 0120-700-779

The above-mentioned contact information is not to be used for inquiries regarding the company's products and/or services.
Procedures upon receiving the request for disclosure of personal information subject to disclosure
1. Requests for disclosure
  Please contact the above Customer Service Center for a disclosure request.
2. Procedures concerning requests for disclosure etc.
  1. Upon receipt of the request, the Company’s prescribed request form “Request for Disclosure of Personal Information Subject to Disclosure” will be sent by post.
  2. Please mail to the contact address above the completed request form, together with the required identity verification documents of the representative (in the cases where the request was made by the representative) and postal money order (for purpose of use and disclosure requests).
  3. Upon receipt of the above request, in order to verify the identity of the person requested disclosure, a Company representative will contact and confirm at least two items (e.g. telephone number and date of birth) among the registered personal information.
  4. In principle, the response will be made in writing (by sealed letter mail), directly to the person to whom the personal data refers.
3. Documents to confirm that the person requesting is the representative if he/she is requesting on behalf of the person to whom the personal data refers
  If the person requesting disclosure is the representative, please enclose documents to prove his/her identity and that he/she is the representative. Permanent domicile information in each document shall be limited to the administrative division of Japan and please black out the rest. Please prepare documents without Individual numbers or cover the digits with the black inc.
  1. Documents required for proving that the person requesting is the representative
    If the representative has been entrusted by the person to whom the personal data refers
    
    Power of attorney from the person to whom the personal data refers (original copy)
    
    If the representative is a legal guardian of a minor (a copy of one of the following)
    
    Family register
    Resident card (with a description of family relationship)
    Other public documents that can confirm the right of legal representation
    
    If the representative is a legal guardian of an adult ward (a copy of one of the following)
    
    Certificate of registered matters regarding guardianship etc.
    Other public documents that can confirm the right of legal representation authority
  2. Documents required to identity verification of the representative
    Driver’s license
    Passport
    Health insurance card
    Resident card
    Basic resident register card
4. Commission fee for purpose of use and disclosure requests
  1000 yen per one request
  (Postal order shall be enclosed with the request.)

Privacy Policy (Supplementary rule)

In compliance with the Personal Information Protection Act (hereinafter, “PIPA”), the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”, Brastel Co., Ltd. (hereinafter, the “Company”) will make efforts to protect personal information in accordance with the following privacy policy.

Definition of Personal Information

“Personal Information” means any information concerning living individuals, such as name, date of birth, and other descriptions that can be used to identify specific individual persons (including any information that can be easily collated with other information and, by doing so, can be used to identify specific individual persons).

Acquisition and Use of Personal Information

Acquisition of personal information

The Company will obtain personal information of Customers through fair and appropriate methods only within the scope necessary for the purpose of use.
Use of personal information

In relation to the provision of services by the Company and its affiliated entities, the Company will use the personal information it possesses for the following purposes of use. The personal information possessed by the Company will not be used for any purpose other than such purposes of use, except for where permitted under the PIPA and other related laws and ordinances.
1. Identity verification for the purpose of provision, change, or suspension of products or services, or implementation of services associated with the provision of the Company’s services, including billing services;
2. Provision of information related to products or services;
3. Examination and development of new products or services;
4. Marketing research and other study and research; and
5. Implementation of questionnaires, prizes, campaigns, etc.

Safety Management of Personal Information

The Company will take measures for necessary and appropriate safety management in order to prevent divulgation, loss, or damage of Customers’ personal information.
The Company will establish an internal system to prevent unauthorized access to personal information and will provide its employees with necessary and appropriate education with respect to handling of personal information.
When the Company intends to entrust another company with the handling of personal information, the Company will appoint a trustee company that is recognized to appropriately handle personal information, will conclude an agreement which obligates the trustee company to appropriately manage personal information, and will appropriately supervise the trustee company.

Provision of Personal Information to Third Parties

The Company will not provide or disclose any Customer-provided personal information to any third party without the Customer’s consent, unless otherwise permitted under the PIPA or other related laws and ordinances.

Compliance with Laws and Ordinances

The Company will comply with the PIPA, the Telecommunications Business Act with respect to secrecy of communications and other related laws and ordinances, and the “Guidelines Regarding the Protection of Personal Information in the Telecommunications Business”.

Disclosure, Correction, etc. of Personal Information

If a person who has provided personal information requests any disclosure, correction, addition, deletion, etc. of his/her own personal information, the Company will take appropriate responses to such request within a reasonable scope via a customer service center of the Company. For inquiries, please contact the Company’s customer service center.

Inquiry Regarding Handling of Personal Information

The Company will address any inquiry from a Customer with respect to the Company’s handling of personal information via the Company’s customer service center.

Customer Service Center for Inquiry on Handling of Personal Information

Revision

The Company may revise the contents of this Privacy Policy either in whole or in part. If this Privacy Policy is revised, it will be published on this website.

Information provided in accordance with the Fund Settlement Act (Pre-Payment, Brastel Card)

Updated: 2021/05/10

Issuer name and address:	Brastel Co., Ltd. 2-6-2 Yokoami, Sumida-ku, Tokyo
Contact information for inquiries and complaints:	Customer service: Free dial: From mobiles/PHS:
Accepted amounts and way of payments:	Payment with Smart Pit: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen. Payment with coupons: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen (except special Brastel cards) Payment with credit card: any amount from 500 yen to 10,000 yen. Payment with PayPal: any amount from 500 yen to 10,000 yen. Payments at authorized recharging points: any amount of 10 yen unit from 500 yen to 29,990 yen. Payment with My Payment: any amount from 2,000 yen to 29,999 yen.
Expiration:	One year from the last usage date (the last usage date is the date of last paid call/paid transaction).
Usage area:	Regions that can be accessed by our designated access numbers.
Unused balance check method:	By checking “My Account” online or by inquiring with the customer service center.
Important notes:	The Company shall not be responsible for loss of the card, leakage of access codes etc. in the case of the card being used by a third party. Please do not damage the card or bend it. Any amount paid is non-refundable. Please check each service page for notes on using the service. International calls My 050 FLIP
Issuance of Security Deposit:	According to the Fund Settlement Act, it is obligatory to protect assets of the holders of prepaid payment instruments (such as Brastel card), by issuing the security deposit for at least half of the unused balance of all prepaid payment instruments twice a year: on March 31 and on September 30. In case of unexpected circumstances, based on the Article 31 of the Fund Settlement Act, the holders of the prepaid cards can receive payment in advance of other creditors from the security deposit that has been maintained by the Company.
Security Deposit Maintenance Method and Contract Party:	Based on Article 14, Paragraph 1 of the Fund Settlement Act, the Company maintains the issuance of a security deposit by concluding an issuance of the security deposit contract with Mizuho Bank, Ltd.
Compensation policy for fraudulent transactions:	・Specific situations where damage may occur: When the card or access code is obtained by another person and the balance is used. ・Presence / absence of damage compensation: Brastel will compensate for the damage caused to a customer who has been a victim of fraudulent use of his Brastel prepaid card. The compensation will occur if it is not due to the customer's gross negligence or negligence and if a request to any of our customer centers is made within 30 days from the fraud occurrence. However, if the customer receives compensation for the loss from a third party other than Brastel, we will compensate the balance after deducting the received by the customer amount of the compensation for the damage caused to the customer. The cases that are considered as "gross negligence" or "negligence" are not covered by the damage compensation policy and are as follows: 　・If a customer gives the card or access code to another person. 　・If the card or access code is left where it can be seen by others or stolen by a third party. 　・If a customer keeps a memo of the card and access code together. 　・When it is recognized that there is a similar breach of duty of care as above. ・Compensation procedure details: Please contact our customer service within 30 days from the fraud occurrence. ・Customer Service contact information: Customer service in English Free Dial: / from mobile phones: ・Criteria for publishing information about fraudulent transactions: When it is necessary to prevent the spread of damage in the event of a fraudulent transaction or when such is about to happen, or when it determines that it is beneficial to avoid the occurrence of similar cases. Or, if it is recognized that there is a large social impact in terms of the amount of damage or the number of cases, Brastel will promptly announce all the necessary information.

About This Site

Created: 2010/12
Updated: 2020/03/30

This site (www.brastel.com) is owned and operated by Brastel Co., Ltd.
Users may be requested to provide their personal information such as name, nationality, date of birth, mailing address, email address, password, and contact phone number to access part of this site.
This information is used to manage users' accounts and access to certain services provided by us.
Through My Account anyone can partially access the personal information stored in our database by entering the card’s access code for that card. Therefore, users should avoid as much as possible to give their access code to a third party as well as avoid any act that could lead third parties to access their account. Brastel will not be responsible for any loss or theft of access codes.
The PIN (last four digits of the access code) can be changed to any four-digit number (except four zeroes) through this site, through the phone’s automated answering service or by calling our customer service.

Cookies

"Cookies" are little text messages that a web server sends to the web browser. This allows our server to recognized the user’s computer, making the browsing faster and more convenient.
Furthermore, to access My Account user’s browser will need to accept cookies. The user should contact the respective software manufacturer to set up their browser.

Our website reads only the cookies in the user’s computer that are relevant to My Account. The Cookies our web server sends to the user’s browser are deactivated after twenty minutes if the browser remains inactive. After the cookies are deactivated, the user will need to sign in again. When you sign out from My Account the Cookies are deactivated immediately.

Links

Some links on this website may enable users to enter other sites which are not under our control. We are not responsible for the contents of any linked site or any link contained in such site, as well as changes or updates in them. We provide these links only as a convenience, and their inclusion does not imply endorsement by Brastel.

Security

This site relies on security means in order to protect all the information under our control against any kind of loss, misuse or alteration. We use standard procedures and processes to prevent the abuse of our network and its data, such as firewalls, proxies, encryption and monitoring. Access to users' data is limited to Brastel's Database Administrators and Customer Service Representatives.

Disclaimer

The use of this site shall be of the user's own responsibility. The information on this site are created and managed with care, but we do not guarantee its accuracy or integrity. Brastel takes no responsibility for any damage caused by the use of information taken from third party links published on this site. The contents of this site are subject to change without prior notice.

Copyrights

Rights to all information as well as texts, movies, images and recorded voices posted on this site belongs to Brastel or those who acquired the license of its use. The content of this site cannot be reproduced, translated/adapted, publicly transmitted and such without previous permission.

Governing Law and Jurisdiction

The usage of this site will be governed under the laws of Japan. Any litigation in connection with use of this site will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

1. Application Provider Name

Brastel Co., Ltd.

2-6-2 Yokoami, Sumida-ku, Tokyo

2. Items of User Information to be Acquired

SIP account (User ID and its password)
Destination number when calling.
Record of communication at the time of incoming and outgoing calls (calling number, receiving number).

3. How Information is Obtained

Items	How Information is obtained
SIP account	User's sign-in into the app
Destination number when calling	Input in the app by the user; automatically obtained from the phone book of the user's terminal
Record of communication at the time of incoming and outgoing calls (calling number, receiving number)	Recorded at the time of call by the connection to the telephone app service facility

4. Purpose of use

Items	Purpose of use
SIP account	To confirm user's identity
Destination number when calling	To connect the call
Record of communication at the time of incoming and outgoing calls (calling number, receiving number)	To manage billing and usage history

5. Method of Publication, Method of Obtaining Consent, Method of User Involvement

This privacy policy is published on our website, in this app by this posting.
Consent to information acquisition is obtained by confirming and agreeing to the terms and conditions when setting up this application.
Regarding the method of user involvement, the user can stop the collection of their information by deleting this application.

6. About External Transmission

User information acquired by this application will not be sent to an external third party.

7. The information desk

Inquiries regarding the handling of user information in this application are accepted at the following contact.

Contact name: In charge of Personal Information Handling
Inquiry method: E-mail
Email:privacy@brastel.co.jp

8. Procedures for Changing the Privacy Policy

If we change this privacy policy, we will post the changed policy on our website and within this app.

Message board

International and domestic calls